How to Care for the Jewelry
All of the BernardCohenCollection is designed and handmade in New York. The jewelry is unique as only handcrafted jewelry can be.
Each piece is best treated with kindness and attention to maintain the original condition. The natural patina that will develop from use will only enhance the beauty of these unique jewels.
The studs in the pearls are made of cut-steel, so if they do get wet, they could possibly rust. To ensure the best possible condition of the jewelry, please use a soft cloth to clean and dry. As with all pearl jewelry, lotions, perfumes and hairspray may cause damage to the natural luster of the pearls, cut-steel and the gold.
Once Your Order is Made
Once a piece is ordered, your credit card will be submitted and we will wait until authorization from the credit card company is given. Once this authorization is made, production of your jewelry will begin. Production time is typically 2-3 weeks. When your new piece is ﬁnished and ready for shipping, you will be notiﬁed and you will be supplied with a tracking number for your reference. If your order is time sensitive, please contact me at firstname.lastname@example.org to discuss options.
Shipping Tracking and Currency
BernardCohenCollection charges a flat rate of $40 for Express domestic shipping. All shipments are sent expedited via the US Postal Service. You will receive your package tracking number by email upon shipment. All shipments are sent fully insured at the retail cost in the shipping cost. An adult signature is required for all deliveries. International shipping rates and methods of shipping may vary. Duties will apply. Please contact us for information. All prices quoted are in US dollars ($).
Your order maybe cancelled within 24 hours from placement of order. BernardCohenCollection must be contacted within this time frame for notiﬁcation of your desire to cancel your order.
BernardCohenCollection will accept returned merchandise in its original condition and accompanied by the original packaging and sales invoice for a website merchandise credit for the full amount less shipping for a future purchase. Please note that BernardCohenCollection must be notiﬁed at email@example.com within 3 days of delivery to be eligible for this crediting. Your purchase must be returned with all of the original packaging materials to ensure safety of delivery.
Returns outside the 3 days may be accepted at the discretion of the BernardCohenCollection. All returns are fully examined to insure integrity of the piece and that it is in its original condition not having been worn, used, altered or damaged in any way. BernardCohenCollection maintains the right to reject a returned piece if the item appears to have been worn, used, altered or damaged in any way.
The full shipping return cost will be covered by the purchaser.
BernardCohenCollection NewYork will gladly repair items purchased through our website.
Please email us at firstname.lastname@example.org with details and customer information, and we will let you know the cost of the repair before you ship your item to New York.
General and Order Inquiries
We are here to reply to your questions about our jewelry and to respond to any questions you may have. Please email us at email@example.com.
For all press inquiries, please contact Linda Buckley at firstname.lastname@example.org.